Refund and Returns Policy

Last Updated: 21-08-2025

This policy is divided into two distinct parts. Please read the section that applies to your purchase.

Part A: For Items Purchased in the Stick ‘n Rudder Shop
This section applies to physical products we sell directly, such as apparel, leather goods, and online courses.

Part B: For Aircraft Listed on the Stick ‘n Rudder Marketplace
This section explains your responsibilities when contacting private sellers about aircraft.

Part A: Shop Purchases (Our Products)

We stand behind the quality of our products. This policy applies to items like our Chiller Caps, Leather Notepads, T-Shirts, and Online Courses.

1. Returns & Refunds for Physical Goods (Apparel, Leather Goods)
You may return eligible physical items for a refund or exchange within 30 days of delivery.

Eligibility for Return: Item must be unused and in its original condition with all tags and packaging.
Non-Returnable Items:
- Personalised items (e.g., Personalised Leather Key Fob) are final sale unless faulty.
- Any item not in its original condition.
Process: Contact us at fly@sticknrudder.com.au for a Return Authorisation. Return shipping is at the customer’s expense.
Refunds: Issued to the original payment method upon receipt and inspection of the return.

2. Digital Products (Online Tailwheel Course)
All sales of Online Courses are final and non-refundable due to the nature of digital content.

3. Damaged or Defective Items
We will gladly replace or refund any item that arrives damaged or defective. Contact us immediately at fly@sticknrudder.com.au.

Part B: Marketplace Aircraft Listings (Third-Party Sellers)

Stick ‘n Rudder is a classifieds platform. We connect buyers and sellers but are not a party to any transaction for aircraft listed on our site.

No Returns/Refunds via Stick ‘n Rudder: We do not process, manage, or mediate returns or refunds for aircraft purchases. All negotiations, including terms of sale, inspection, and any potential refund, are strictly between the Buyer and the Seller.
Your Responsibility: It is the buyer’s sole responsibility to:
- Verify the condition and airworthiness of any aircraft.
- Arrange for a pre-purchase inspection by a qualified mechanic.
- Negotiate all terms of the sale directly with the seller.
Recommendation: We strongly recommend that all agreements between buyers and sellers be put in writing for clarity and protection.

Need Help?
For Shop enquiries (Part A), contact: fly@sticknrudder.com.au
For Marketplace support, contact: fly@sticknrudder.com.au

Refund and Returns Policy